Return Policy
Customized and personalized favors are not returnable, unless there is a mistake on the order. Those orders will be replaced free of charge. Non-custom favors may be returned within 7 days of receipt.
Shipping Policies and Information
We ship via UPS Ground, unless the customer would like to upgrade to 2nd Day Air or next day air. We ship only to the continental United States.
Although most orders are shipped within 3-5 business days, for personalized items, such as favors with personalized tags, please always allow 2-3 weeks for order completion.
A minimum of 25 favors is required with all personalized tag orders. All tags and labels are available a la carte as well. For personalized tags, please allow 2-3 weeks for order processing.
Currently, we process your order through our website, or fax. You will receive an email confirmation of your order. If you did not receive a confirmation via email, we probably did not receive the order! We accept Visa, MC, Amex, and PayPal. You will receive an email with your UPS shipment tracking information.
Need an order in a rush?We are always willing to accommodate rush order requests. There is an additional charge for rush processing and any upgraded shipping charges will be applied. Please email us directly at
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to arrange a rush shipment.
Chocolate favors: we ship our chocolate favors year-round. From October to early May, we DO NOT add ice packs. From early May-September, chocolate favors are shipped with ice packs to prevent them from melting. We use medical-grade 12oz Gel Ice Packs. Ice Packs last 24-36 hours. Packages require one (1) Ice Pack per 4llbs Shipping Weight. While this precaution helps, it does not guarantee the chocolate or other edible favors will arrive intact. To help prevent this we require that you upgrade your shipping on these favors to either UPS Overnight. To further protect edibles in transit during the Summer months, we only ship such orders at the beginning of the business week (i.e., Monday to Thursday). This is so the favors do not sit over the weekend at the UPS warehouse.
Fortune Wedding Favors does NOT guarantee Ground Shipments of Chocolate Products between May and October regardless of destination. Southern CA residents may choose Ground Shipping, however we are not responsible for any delays and subsequent melting that may occur for Ground Shipments. Only Premium Air Service is guaranteed by our carrier to arrive to you within the commitment time.
Shipping for non-personalized items is estimated at 3 - 5 days.
Free Shipping
We will be glad to pay for your shipping charges on your orders over $200. When your order exceeds the amount of $200 at checkout, you will automatically qualify for free shipping for your UPS Ground orders.
Free shipping is available for orders with a minimum purchase of $200 to be shipped by UPS ground only in the 48 contiguous United States. Alaska and Hawaii is excluded from this free ground shipping promotion. One per physical address only unless Fortune Wedding Favors is contacted for special situations.
Free shipping discount will be reflected in the final checkout summary. Offer cannot be applied to previous or pending purchases. There will be no price adjustments on previous purchases.
Normal processing time will apply. Rush orders are not included for this promotion.
When a customer orders an item and receives the free shipping promotion, any or all items returned will be subjected to the original shipping charge; therefore the shipping portion will be charged to the customer minus the items being returned. Customers must still pay for any return shipping when applicable.
Orders that receive free shipping due to any Free Ship promotions may get charged for shipping charges if the customer returns any portion (or the entire order) of the purchase which causes total sales amount to fall below the required free ship rate ($200).
Fortune Wedding Favors reserves the right to deduct any portion of the Free Shipping charge that is going to be charged back to customer against the returned item. Therefore, refunded amount for returned item may not result in any actual refund if item is less than the standard rate for shipping and handling for the total re-adjusted amount of purchase. This promotion is subject to change without written or prior notice.
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